INSURE-Dial: A Phase-Aware Conversational Dataset & Benchmark for Compliance Verification and Phase Detection

arXiv:2602.18448v2 Announce Type: replace Abstract: Administrative phone tasks drain roughly 1 trillion USD annually from U.S. healthcare, with over 500 million insurance-benefit verification calls manually handled in 2024. We introduce INSURE-Dial, to our knowledge the first ...

🔗 Read more: https://arxiv.org/abs/2602.18448

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