‘Mainly, you fast fooded’: Monzo under fire over ‘shaming’ year-end reviews

Bank criticised for tone of spending summaries, with one user complaining to ombudsman over ‘humiliating’ use of dataWhen does lighthearted banter become inappropriate and humiliating?The digital bank Monzo has been accused of overstepping the mark by using the data it hol...

🔗 Read more: https://www.theguardian.com/money/2026/mar/07/monzo-customer-language-year-in-monzo-review

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